Refund policy

🔄 Return & Exchange Policy

Welcome to The Mane Capsule. We value your trust and strive to provide high-quality products and excellent customer service. Please read our Return & Exchange Policy carefully before placing an order.

By purchasing from The Mane Capsule, you agree to the terms and conditions mentioned below.

✅ 3-Day Free Exchange Policy

We offer a FREE exchange within 3 days of receiving your order.

You are eligible for an exchange if:

  • The exchange request is submitted within 3 days of receiving the parcel.
  • The product is unused, unopened, and in its original packaging.
  • The product is returned in the same condition in which it was delivered.
  • You provide your Order Number along with the reason for the exchange.

Once your request is reviewed and approved, our team will guide you through the exchange process.

📦 Return Policy

At The Mane Capsule, returns are accepted ONLY if the product is received damaged due to our side.

A return request will be approved only if:

  • The parcel contains a damaged, broken, leaking, or defective product.
  • You contact us within 24 hours of receiving your parcel.
  • You provide a clear unboxing video along with photos showing the damaged product.
  • Our team verifies that the damage occurred before or during shipment.

Once the claim is verified, we will either:

  • Replace the damaged product free of cost, or
  • Issue a full refund, depending on the situation.

❌ Return & Exchange Will NOT Be Accepted If:

The following situations are not eligible for return or exchange:

  • Change of mind after placing the order.
  • You no longer want the product.
  • The product has been opened or used.
  • Dissatisfaction due to personal preference (such as fragrance, texture, or individual results).
  • The request is made after the allowed time period.
  • Damage caused by improper handling after delivery.
  • Failure to provide the required proof (photos or unboxing video).

📹 Unboxing Video Requirement

To protect both our customers and our business, a complete unboxing video is mandatory for all damage-related claims.

The video should:

  • Start before opening the sealed parcel.
  • Clearly show the shipping label.
  • Show the parcel being opened without any cuts or edits.
  • Clearly display the damaged product.

Claims submitted without a proper unboxing video may not be accepted.

📋 How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team with the following information:

  • Full Name
  • Order Number
  • Contact Number
  • Clear Photos of the Product
  • Complete Unboxing Video (required for damage claims)
  • Brief Description of the Issue

Our team will review your request and respond as soon as possible.

🚚 Shipping Charges

  • Exchange: Free within 3 days if approved.
  • Return: Free only if the product was damaged due to our side.
  • Shipping charges are non-refundable for all other cases.

📞 Contact Us

If you have any questions or need assistance, feel free to contact us.

Our customer support team is always happy to assist you.

💚 Thank You

Thank you for choosing The Mane Capsule.

We appreciate your trust and are committed to providing premium-quality hair care products along with reliable customer service. Your satisfaction is important to us, and we will always do our best to ensure a smooth shopping experience.