Privacy policy

🔒 Privacy Policy

Last Updated: July 14, 2026

At The Mane Capsule, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following personal information:

• Full name

• Phone number

• Email address

• Billing and shipping address

• Order and transaction details

• Payment confirmation details (payment information is processed securely through trusted payment providers)

• Messages or inquiries sent to our customer support team

We may also automatically collect technical information such as your IP address, browser type, device information, and website usage data.

How We Collect Information

Your information may be collected:

• When you place an order on our store

• When you contact us through email, WhatsApp, Facebook, or Instagram

• When you browse our website

• Through cookies and similar technologies used on our website

• Through services provided by Shopify and other trusted service providers

How We Use Your Information

We use your information to:

• Process and deliver your orders

• Arrange shipping and order tracking

• Handle returns, exchanges, and customer support requests

• Send order confirmations and delivery updates

• Improve our products, services, and website experience

• Prevent fraud and maintain the security of our store

• Comply with legal and regulatory requirements

Marketing Communications

With your permission, we may send you promotional offers, discounts, and product updates via email, SMS, or social media.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in our messages.

Cookies & Analytics

Our website may use cookies and analytics tools to improve your shopping experience. Cookies help us remember your preferences, understand how visitors use our website, and improve website performance.

You can disable cookies through your browser settings if you prefer.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties when necessary, including:

• Shopify (our e-commerce platform provider)

• Payment processors

• Courier and delivery companies

• Website hosting, analytics, and technical service providers

• Government authorities when required by law

Shopify Services

Our store is powered by Shopify. Information you provide while using our store may be processed by Shopify to help operate, secure, and improve the shopping experience.

To learn more, you can review Shopify’s Privacy Policy: https://privacy.shopify.com/

Data Security & Retention

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system can guarantee complete security.

We keep your information only as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our policies.

Your Rights

You may request to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request deletion of your personal information where applicable

• Ask questions about how your information is used

To exercise any of these rights, please contact us using the details below.

### Children’s Privacy

Our products and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website practices. Any updates will be posted on this page with the revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

💚 Thank you for trusting The Mane Capsule. We are committed to keeping your information safe and providing a secure shopping experience.